Victoria
HEIR Salon Co-ordinator: 6+ years
I'm Victoria, and I couldn't be happier to be a member of the HEIR Salon family. My role as HEIR Salon Co-ordinator has allowed me to work closely with the Salon and Education team, assisting in the day-to-day running of the salon and training and development of new talent.
One of the things I love most about my job is working on our award-winning digital journey and developing our exclusive HEIR Memberships. I'm always brainstorming creative ideas to keep our clients engaged and excited. And what's a salon without events? I have the pleasure of planning and executing our highly sought-after Charlotte Tilbury events, where our clients have a blast and feel their best.
As the first point of contact for our valued clients, I take pride in warmly greeting each guest, answering their inquiries, and capturing memorable photos of their stunning hairstyles. My top priority is to ensure that each customer enjoys a flawless experience at HEIR. This is accomplished through my dedication to providing exceptional customer service, a seamless digital journey, and unique moments of delight before and after every appointment.
Being part of such a supportive and dynamic team at HEIR Salon is an absolute dream come true, and I'm always excited to see what the future holds.